The Hero Complex by K.A Knight & Erin O'Kane

Please note that order processing times and shipping times are two separate things. Once I post off your order, I have no control over how long it takes to arrive to you.

Processing Times

All in stock orders are aimed to be processed within 4 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

If you are preordering an item, then please carefully read the information provided during preorders. The processing times can be up to 8 weeks or longer depending on what you are preordering and when you place your preorder.

If I have a high volume of orders these processing times will go up. I will always keep you up to date on my social media platforms.

Domestic Shipping Rates and Estimates

Multiple flat rate shipping options are available, postage goes by how many books you purchase. I have these clearly labelled at the check out but please make sure you are clicking on the right option. If you don’t this will delay your order.

Shipping Options & Estimated Shipping Times

Estimated delivery times within Australia are anywhere from 1 business day to 6 business days depending on where you live. However, there can be delays due to busy holiday periods and COVID-19 so please keep that in mind.

Local Pick Up

Local Pick up in available from the Fiction & Friction Bookstore during opening hours or via appointment.

Shop 2, 31/35 Seventh Street.

Murray Bridge, South Australia

International Shipping

We offer international shipping to the following countries: New Zealand and other countries upon request.

New Zealand options are preprogrammed on the website, you don’t need to contact us for those unless you want over 6 books.

Other countries are done by request due to COVID-19 restrictions, delays and prices. Just send an email to (britt@fictionandfriction.com.au) with the books you’re interested in (they must be in stock) along with your address including your country. Once those details are received, we will let you know if they can be shipped to your address and a shipping quote. You’re under no obligation to order once you know the price. I understand how insane the international shipping prices are.

If you do not contact Fiction & Friction prior to placing an order you'll be billed for the excess shipping cost. You're welcome to email and ask for the order to be cancelled if it's too expensive. There has been an influx of international orders using the wrong shipping options at the check out. If you'd like to go through with the order you just need to pay the excess shipping. If you'd like to cancel just let us know.

New Zealand Shipping Prices (as listed at the checkout)

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Fiction & Friction - Indie Bookseller is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you’ll receive an email notification which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at britt@fictionandfriction.com.au with your name and order number, and we will look into it for you.

Refunds, Returns & Exchanges

We don’t accept returns or exchanges for change of mind. All sales are final.

I do my absolute best to make sure all orders are packaged safety but sometimes packages are put through the ringer during transit. In the event, that your order arrives damaged in any way, please email us as soon as possible at britt@fictionandfriction.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If your order is missing something, I’ve accidentally sent you extras or a double up please email me so I can rectify the issue. If you have any further questions these can also be emailed to us as well.